One of UK’s leading retailers of ladies Prom & Evening wear

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FAQ

Customer Service

Our team are always on hand to help you with any questions you may have. If our Frequently Asked Questions don’t cover it please feel free to contact us directly.

Our opening hours are as follows:

Monday to Friday: 10am – 5:30pm

Saturday: 10am – 5pm

Sunday: Closed

Please feel free to give us a call for an out of hours appointment

We ship to almost anywhere in the world. Please see our FAQ section for information on our shipping policies and costs.

+ - What is your returns policy?

We want you to be completely satisfied with your purchase, so unlike most other special occasion retailers we accept returns for a refund, exchange or store credit. Our store credit never expires.

Our Return Policy does not apply to Prom or Bridesmaid Collections

With our Return’s  Policy, all we ask is that you send the items back to us in perfect condition, unworn and with the tamper tags still attached. Then simply follow the return instructions listed below. We take pride in our quality products and service and we value our relationship with you. Our goal is to make the returns process as simple as possible to make sure you look and feel your best for your big event.

RETURN FOR EXCHANGE OR REFUND

Please contact us by email within 3 days of receiving your order or simply ring the shop on 01642 864111. Please indicate that you want to exchange your purchase, and note the designer name, new style, colour, size requested and your wear date. Please ship your return within 3 days of receiving your RA #.

RETURN FOR STORE CREDIT

Please contact us by  email within 3 days of receiving your order or simply call the shop on 01642 864111. Please indicate that you want to receive a Store Credit. A Store Credit will be issued once your return is received and inspected.

  • Returns must be shipped back to us within 3 days of receiving your (RA#). You may use the shipping carrier of your choice for your return. All returns must be insured by the shipping carrier and sent “signature required”.
  • Please have your name clearly printed on the outside of the box. All products must be in the condition you received them and items must be unworn, unused, unwashed and in perfect condition, with the original product tags attached and garment bag intact to be accepted as a return. Any items that appear to have been worn or altered will be returned to you.
  • Processing time for Returns is up to 10  business days. Once processed, the exchange or store credit will be applied to your order.
+ - How do I return or exchange my order?

Please contact us by email within 3 days of receiving your order or simply call the shop on 01642 864111. Please indicate whether you want to receive a refund or a store credit. A store credit will be issued once your return is received and inspected. A refund will be issued once goods are returned and will be completed with 3-5 working days.

+ - What payment methods do you accept?

We accept all types of credit/debit cards using our secure payment gateways Klarna and PayPal. If you have any questions about our payment options please do not hesitate to contact us on 01642 864111 or email us on orders@joiboutique.co.uk

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